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Ask almost any hotel or villa owner in Bali, and many will admit they were surprised the first time they looked at their monthly revenue report from an OTA. The rooms were fully booked, guests kept coming in, but why was the amount deposited into the bank account smaller than expected? That’s where... More
In hotel operations, there are many positions with different responsibilities. Two roles that are often considered the same are Hotel Manager and General Manager (GM).Both play an important role in ensuring that a hotel runs smoothly. However, their scope of work and responsibilities are actually qu... More
An empty guest house does not always mean that the room rates are too high. Many factors can contribute to low occupancy, from poor visibility on OTAs and unappealing photos to pricing strategies that do not match the market and a lack of information that makes it difficult for potential guests to f... More
If you manage a hotel or villa and feel like your occupancy is already decent but your revenue seems stuck, check one thing before blaming your marketing: your room pricing.Many hotel owners in Bali we work with have the same assumption: “As long as the rooms are full.” But having full rooms at the... More
In today’s digital era, a hotel website is no longer just a platform to showcase the property. For many travelers, the official website can play an important role in determining whether they continue with a booking or choose another hotel.Although Online Travel Agents (OTAs) remain one of the main s... More