On November 16, 2024, ecommerceloka had the opportunity to be a speaker at a seminar organized by Monarch Bali Dalung at the Nawasena Building, Badung Regency, Bali. This event raised the theme "Front Office Optimization through E-Commerce" and was attended by front office staff and hospitality professionals from various properties in Bali.
On this occasion, Mr. Nico S. Wiratama, Co-Founder & CEO of ecommerceloka, shared in-depth insights on important skills to improve guest service and effective guest management in the digital era. The materials presented included the use of e-commerce technology for front office work efficiency, digital reservation management, and various tips to improve the professionalism of the front office team.
Mr. Nico said, "Digital transformation in the hospitality industry is not just about technology, but more than that, how we develop human resources who are able to adapt and continue to innovate. The front office is the spearhead of service that must master technology in order to provide a satisfying guest experience and significantly improve operational performance."
The seminar was interactive with high enthusiasm from participants who actively asked questions and discussed the application of digital technology in their work environment. ecommerceloka's experience in supporting more than 300 hotel and villa properties in Indonesia is an important basis for sharing practical solutions that are applicable in the field.
ecommerceloka believes that digital transformation in the hospitality industry does not only depend on technology, but also on the development of adaptive and innovative human resources. The support of Monarch Bali Dalung as the organizer of this event is a real manifestation of collaboration in advancing a modern and competitive hospitality ecosystem.
As a pioneer in e-commerce solutions specifically for the hospitality industry in Indonesia, ecommerceloka continues to be committed to accelerating digital transformation that empowers HR and hotel properties to face future challenges with innovation and professionalism.